Terms and Privacy


Personal and Health Information Collection Statement

Driving Well Occupational Therapy is an independent practice under the ownership of Jenny Gribbin.

You may contact Driving Well Occupational Therapy by writing to PO Box 2146, Runcorn QLD 4113, or by emailing jenny@drivingwell.com.au. You have the right to gain access to the information held by Driving Well Occupational Therapy about you.

Our Privacy Policy (available upon request) contains information on how you may request access to, and correction of, your personal information and how you may complain about a breach of your privacy and how we will deal with such a complaint.

Driving Well Occupational Therapy needs to collect information about you for the primary purpose of providing quality treatment. In order to fully assess, diagnose and treat you, we need to collect some personal information from you. This information will also be used for the administrative purposes of running the practice such as billing you or through an insurer or compensation agency. Information will be used within the practice for handover if another practitioner provides you with assistance.

Driving Well Occupational Therapy may disclose information regarding diagnosis or treatment to your Doctor or other treatment providers only with your consent. In the case of insurance or compensation claims, it may be necessary to disclose information and/or collect information that affects your treatment. Driving Well Occupational Therapy will not disclose your information to commercial companies, however specific service or product information as deemed suitable for your management, may be forwarded to you by us, unless you instruct Driving Well Occupational Therapy not to forward this type of information. Your written consent will be obtained at the start of your treatment in order to carry out the above activities. We do not disclose your personal information to overseas recipients.

Information at Driving Well Occupational Therapy is stored securely and only practice staff has access to it. Driving Well Occupational Therapy takes all reasonable steps to ensure that information collected about you is accurate, complete and up-to-date. You may have access to your information on request and if you believe that any of the information is inaccurate we may be able to amend it accordingly. If you do not provide relevant personal or health information, in part or in full, to Driving Well Occupational Therapy it may result in incomplete assessment. This may impact on the diagnosis and the following therapy that is provided. Any concerns that you may have about this statement or about your management can be directed to Jenny Gribbin, phone: 0407 671 621.

Personal contact details will be disclosed to a Debt Collection partner (Local Recoveries Group) for recovery of outstanding debts.
Click here to read full Privacy Policy.

Cancellation policy

Self-funded clients:
Payment MUST be received at least 7 days prior to the assessment or the assessment will be cancelled.
There is a $30 cancellation fee for appointments cancelled within 5 days prior to the assessment.

Insured clients (NDIS / NIISQ / WorkCover etc):
Full assessment and driving instructor fee will be charged if the appointment is cancelled with less than seven days notice.
This may be waived at Director discretion.

Payment policy

For NDIA managed clients: Service booking will be set-up and invoicing completed through the portal.
For Plan managed clients: Invoicing will be sent to the plan manager.
​For other insurance clients: invoicing will be sent to the insurer

Self-managed / self-funded clients:
An invoice will be issued following the assessment.

Payment options:
1) Direct debit transfer (details on the invoice).
2) Link for “Stripe” to pay via credit card
3) Phone Zeta to pay via credit card over the phone.

Payment MUST be received within 7 days of the invoice.

For ongoing services, any late payment or failure to pay will result in late fees and debt collection.

Feedback/complaints process (click here)
Feedback form (click here)
Complaints form (click here


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